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Free Shipping for US Orders $50+

Granna's-Southern-Charm-logo

Frequent Asked Questions

  1. Q: What types of products do you offer?
    A: I offer UV DTF–decorated cups, bookmarks, keychains, and other custom crafts, with more items coming soon.

  2. Q: What is a UV DTF decal?
    A: It’s a durable, printed design that’s transferred onto a surface using UV‑cured ink and a special adhesive film.

  3. Q: How do I place an order on your website?
    A: Browse the shop, choose your item, select any options, add to cart, and complete checkout.

  4. Q: Do you offer custom designs or personalization?
    A: Yes, many items can be customized with names, colors, or themes. Check each product description for details.

  5. Q: Can I send you my own design or logo?
    A: Yes, for many items you can send a high‑quality file. Contact me before ordering so we can confirm details.

  6. Q: What sizes of cups, bookmarks, and keychains do you work with?
    A: I work with popular sizes for everyday use. Exact sizes are listed in each product description.

  7. Q: What materials do you use for your products?
    A: I use quality blanks like stainless steel or glass cups, sturdy bookmarks, and durable keychains with UV DTF decals.

  8. Q: How long does it take to process my order?
    A: Most orders are processed in about 3–7 business days before shipping, depending on the item and volume.

  9. Q: What are your shipping options and costs?
    A: Shipping options and prices are shown at checkout and depend on your location and order size.

  10. Q: Do you offer free shipping?
    A: Yes, I offer free shipping on qualifying U.S. orders. Check the banner or cart for the current minimum.

  11. Q: How do I care for items with UV DTF decals?
    A: Hand wash gently, avoid soaking, and don’t scrub directly on the design to keep it looking great.

  12. Q: Are your decals dishwasher or microwave safe?
    A: To protect the design, I recommend hand washing only and not using the microwave unless the listing says otherwise.

  13. Q: Do you accept returns or exchanges?
    A: Non‑custom items may be eligible within a set time if unused and in original condition. Custom items are usually final sale.

  14. Q: What should I do if my order arrives damaged?
    A: Take clear photos of the item and packaging and contact me as soon as possible so I can help make it right.

  15. Q: Can I change or cancel my order after placing it?
    A: Changes or cancellations may be possible before I start your order. Contact me quickly with your order number.

  16. Q: Do you take bulk or wholesale orders?
    A: Yes, I can often do bulk orders for events or businesses. Reach out with what you need and your timeline.

  17. Q: Where can I find you at pop‑up events?
    A: I share upcoming pop‑up dates and locations on my site and social pages so you know where to shop in person.

  18. Q: How will I know when you add new products?
    A: Follow my social media and check the website often for new designs and seasonal items.

  19. Q: Do you offer gift wrapping or gift notes?
    A: Some items can include a simple gift note or special packaging. See the product page or contact me to ask.

  20. Q: How can I contact you with questions about my order?
    A: You can reach me through the contact form on the site or by emailing the address listed in the footer.

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